Travelling without a valid ticket
Anyone travelling by PostBus must hold a valid ticket for the entire duration of the journey. It is mandatory to purchase the ticket before departure. A surcharge is levied for tickets purchased too late or after departure. Travellers without a valid ticket cause significant revenue losses in public transport – costs that ultimately have to be borne by honest customers.
Contact
For inquiries regarding travel without a valid ticket, the customer service collections department is available. You can reach the team at www.ticketcontrol.chTarget not accessible or by phone from Monday to Friday between 08:00 and 16:00 at the number +41 848 000 152 (CHF 0.08/min).
Information on travelling without a valid ticket
ticketcontrol.ch
Would you like more information about your rights and obligations as a passenger? Or was a surcharge imposed on you during a ticket inspection? Information and contacts about travelling without a valid ticket.
PostBus Ltd
Payment collection customer service
8080 Zurich
www.ticketcontrol.ch
SynServ central information system
The central information systemTarget not accessible is operated by PostBus Ltd on behalf of the Alliance SwissPassTarget not accessible public transport sector.
Every person can request in writing, which data about them is available in the SynServ information system, stating their name, address and date of birth. The applicant must attach a copy of their passport or identity card. The written request for information on all data processed in SynServ can be submitted directly to the following address:
PostBus Ltd
“SynServ”
Pfingstweidstrasse 60b
8080 Zürich
synserv@postbus.ch
